FAQs
How long will it take before I receive my order?
Orders are processed between 1-4 days but we usually succeed packing your order in 1-2 days. If you live in Quebec or Ontario, Canada, chances are you will get your order within one day as we mostly use Purolator. If you live in another province, it's anywhere between 2-9 days and for the US, 3-15 days, depending on where you live and the time of the year. We do our best to pack and send your order as soon as possible, because we know how exciting it is when you order something you can't wait to get, and getting it fast is just that more exciting!
Do you ship worldwide?
Of course! If ever something seems wrong with the shipping options or if they are not offered to you, send us an email and it'll be our pleasure to assist you. Please note that Pastel Avenue is not responsible for any taxes or duties that might be charged internationally.
How can I measure my wrist size?
Take the measurement of your wrist where you want your bracelet to fit without space then add 0.5 inch to it for an adjusted bracelet or 1 inch for a bracelet with a little more space. You can use a sewing measuring tape or a string then transfer the measurement to a ruler.
How can I measure my finger size?
We sell a mini ring sizer on our website that you can buy and get it delivered to your house for a small price and small shipping cost before ordering a ring. You can also go to any jewelry store and ask for a ring measurement.What if my bracelet/ring doesn't fit?
If your bracelet or ring doesn't fit, we'll be happy to take it back within two weeks after your purchase date. Please be sure to take your measurement properly as you are responsible for shipping fees for returns, unless there was a mistake on our part. You can contact us at info@pastelavenueshop.com for your return or fill out the form on our contact page.
Does your jewelry tarnish?
We really hate it when jewelry tarnishes so we only use quality material - either stainless steel, sterling silver and when things are gold, gold filled or plated gold on top of stainless steel or sterling silver.
Stainless steel won't tarnish - it's the same material that your utensils are made of, so you can even wear you stuff in water and it doesn't tarnish (if of course the stone of the jewelry can go in water)
Sterling silver can tarnish a little over time but it should take a long time before it does (we're talking years), but it won't rust like cheap jewelry does. And when and if it happens there's actually something you can do about it to make it pretty and shiny again! This is why I suggest to avoid wearing sterling silver in water for long periods of time, and avoid spraying perfume on it and be careful about body lotion and all that, so you can be sure your silver stays intact for the longest time possible.
Where are you based?
Close to Montreal, Quebec in Canada
Can I reserve a product?
Unfortunately we are not accepting any reservations for any products.
Do you accept custom orders?
Usually not so much, but you can always contact us and ask, we might just say yes! :)
When is the next restock?
We are very active on the Pastel Avenue instagram page (@pastel.avenue) and always let followers know about restocks and news. Often the "news" story highlight bubble will contain that information. If you don't see the answer you're looking for, you can always contact us!
Can you order a specific crystal for me?
If you are looking for a specific stone and you don't see it on the website, we always take stones and products suggestions and we might just be able to find it for you!